FAQ

Downloading & Installation

How do I uninstall PedScope?

Windows: Open Control Panel and select 'Uninstall a Program' or 'Add/Remove Software'.
Mac: Just drag PedScope to the trash can.

Can I backup the software e.g. so I can reinstall later?

Yes. Just save a copy of the installer file as downloaded from thie web site, e.g. to a USB key. You can then reinstall later from the same download. You can also use this method if you need to install to a computer that's not connected online.

Why won't it accept my registration code?

There are two possible reasons for this.

The first is that you are trying to install a release of the product to which you are not entitled, because your support/updates period has ended. The registration window will tell you the release date of the product, and you need to ensure that your registration code is valid until that date. If it is has expired, then you will need to purchase a support/update extension in order to install.

The only other reason that PedScope might not accept you registration code is if you have entered it incorrectly. Please check it very carefully! Also please be aware that the registration code is linked to your registration name. You must enter the same registration name as was issued to you along with the registration code.

I lost or damaged my product CD or USB stick and need to reinstall. How can I get a new one?

We can send you a new CD or USB stick, for the same amount that we currently charge to add a CD or USB stick to any product order. This is available at any time, including after your period for support/updates has expired. If you are still entitled to support/updates, this is a way to get the current version on CD or USB. But if your support/updates period has expired, we will send you the latest version to which you were entitled at the point when your support/updates period ended.

Using PedScope

How do I customize PedScope?

Customizations that are not specific to the current pedigree data file - display preferences etc. - are controlled using the Preferences window - select Preferences from the File menu (Mac: use the 'PedScope' application menu).

Customization specific to the pedigree data - such as the user defined fields - are controlled using the Document Settings window - select File|Document Settings.

See Customization.

How can I interactively enter data?

You can't - sorry! This software is purely intended as a standalone program for analyzing a pedigree data set which you import from a text or CSV file. It cannot be used to enter data e.g. onto a database.

Typical usage of this software is for analyzing a data set stored using a separate database or software, from which you export the data into CSV/text format for import into this software.

If you would like to use this software in conjunction with other sources of data please contact us.

Miscellaneous

Is there a printed manual?

No. But there is a PDF version of the User Guide that's installed as part of the program - access it through the Help menu within PedScope.

Do you have a foreign language version of PedScope, in French/Spanish/etc.?

Not currently. Our program is in English.

However if there is sufficient demand we may produce foreign language versions of this product.


PedScope is a product of Tenset Technologies Ltd, © 2011-2018 All Rights Reserved. v2.5.01, May 2018
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